FAQ
Answers without hype.
| Category | Question | Answer |
|---|---|---|
| Product | What exactly am I buying? | Structured JSON datasets for 1X2/DC Full Time. Data, not tips. |
| Product | Why are some matches missing? | Exclusions are deliberate: knockouts, friendlies, amateur, dual-table, zero standings, no-H2H, suspicious leagues. Quality filter. |
| Product | Why are knockout fixtures excluded? | Extra time / penalties distort Full-Time settlement — Academy Module 4. |
| Product | Why are friendlies excluded? | Experimental squads, unrepresentative formations. |
| Product | Why defaults men’s matches? | The gender field indicates women’s fixtures; toggle for women’s games is Pro/Elite only. |
| Payment | What payment methods? | Selar.com and sell.app via a unique post-payment link. No account. |
| Payment | Refund? | No refunds — digital goods, instant delivery. Missed day replaced by equivalent day. Test the Free tier first. |
| Payment | Is the 50% discount real? | Yes — for 5 weeks from 18 August 2026: Pro £25, Elite £500. |
| Data | Do you guarantee wins? | No. We guarantee structured timely data. Outcomes are probabilistic. |
| Data | What is SB (SureBet)? | Our internal confidence rank — a flag, never a guarantee. |
| Data | What timezone? | All kickoffs in GMT+3 (no daylight saving), in JSON and on-site clocks. |
| Technical | History / old data? | Basic: view log only. Pro: weekly archive download. Elite: full archive. Range exports post-MVP. |
| Technical | Apps? | ESF HI Bot for Windows, Android, Python — Coming Soon. |
| Trust | How do I verify legitimacy? | Kenyan registration, permanent Transparency Log, permanent Free tier, SHA-256-protected JSONs. |